![]() Right-click on the speaker icon on the system tray and select “Open Sound settings”.Ĭlick “Sound Control Panel” under “Related Settings”. Make sure the headset is set as the default device. If the headset is working properly on a different device, the issue is possibly due to a defective computer or device audio port.Įnsure the device is plugged in directly to a PC and not a USB hub.įor wireless headsets, ensure it is fully charged and turned on. Use the headset on a different computer to further isolate the issue. The drivers are automatically installed on the computer after a restart. Restart the computer to completely uninstall the drivers.Right-click on “Speakers (Realtek High Definition Audio)” and select “Uninstall device”.Type in “Device Manager” and hit enter.Press Windows key + S on the keyboard to open the Search bar.Note: If the earpiece works once the software is disabled, reinstall the software and restart the computer. Alternatively, open the 7.1 Surround Sound app and click on the "Turn ON" or "Turn OFF" button.Perform a test by playing any audio from the computer.Ĭheck if 7.1 Surround Sound (applicable to 7.1 Surround Sound headsets only) and/or THX Spatial software is installed on the PC.ĭisable 7.1 Surround Sound or THX Spatial.Ĭlick on the 7.1 Surround Sound icon in the system tray.Adjust the levels so the left and right have the same volume levels.Go to the “Levels” tab and click “Balance”.Right-click on “Realtek High Definition Audio” and select “Properties”.Click “Sound Control Panel” under “Related Settings”. ![]()
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